Cancellation and Refund Policy
We reserve the right to cancel trips. If we cancel your trip we will either issue a refund or credit you for a future trip.
If you cancel your trip we will not refund your payment.
If trips are cancelled by us due to circumstances beyond our control, we will credit you for a future trip.
Circumstances beyond our control may include but may not be limited to:
Natural disaster
Civil emergencies
Pandemic
If you can not travel due to travel restrictions imposed due to such circumstances, we will credit you for a future trip.
If the price for a future trip is different than what you have paid. We will ask you to pay the difference in price. Trips may be shortened or lengthened as a result of not being able to access the lodge by helicopter due to weather issues. These situations are beyond our control and are part of the reality of skiing in the backcountry. We do not compensate you for shortened or lengthened trips.
Purchasing trip insurance to protect your investment is strongly recommended.
Refund Policy
Payments are non-refundable with the exception of the situations noted in our Cancellation Policy, unless we can re-sell your spot (which may not be possible, or may be for a reduced price), less a 25% administration fee.
Purchasing trip insurance to protect your investment is strongly recommended.
Trip Cancellation and Interruption Insurance
Please protect your holiday investment by purchasing Trip Cancellation and Interruption Insurance. No one plans on becoming ill or injured prior to or while on your trip but it does happen. We cannot stress the importance of this enough.
Other than in the special situations listed above, we will not refund or credit your payment if you can not make your trip with us. Please note that, you will be responsible to pay for evacuation costs should you become sick or injured while on your trip. You also should make certain that your medical expenses will be covered should you be hospitalized if you are not a resident of Canada.
There are a number of insurance providers to choose from. Lifestyle Financial works with the Backcountry Lodges of British Columbia Association and is familiar with backcountry lodge guests’ needs.